Privacy Policy

DATE OF LAST REVISION: 14 October 2024

Balcony Boutique

PRIVACY NOTICE AND INFORMED CONSENT NOTICE
CONSENT TO PROCESS PERSONAL INFORMATION IN TERMS OF THE PROTECTION OF INFORMATION ACT, 4 OF 2013 (POPIA) & THE EUROPEAN COMMUNITY GENERAL DATA PROTECTION REGULATIONS (GDPR)
(EMAIL, WEBSITE, AND SOCIAL MEDIA PRIVACY NOTICE)

The Protection of Personal Information Act, 4 of 2013 (POPIA) gives effect to the constitutional right to data privacy in terms of Section 14 of the Bill of Rights of the Constitution.

The responsible use of the Balcony Boutique website and related resources in respect of data privacy is important to us.

Whilst Balcony Boutique is committed to protecting all persons’ rights to privacy and will ensure that all persons’ Personal Information is used appropriately, transparently, and according to applicable law, Balcony Boutique must balance these privacy rights with other rights such as the right to use and access the Balcony Boutique information and services, including its online and social media platforms and applications.

This Policy sets out the responsibilities and obligations of all persons who make use of, access, or receive Balcony Boutique information and communications via its electronic communication facilities and resources, including its website, email, and social media platforms, and how all users of these facilities and resources are to ensure that when using these resources, they respect and process another’s Personal Information lawfully and in accordance with the provisions of POPIA and GDPR.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE YOU MAKE USE OF BALCONY BOUTIQUE ELECTRONIC FACILITIES OR PROVIDE US WITH ANY PERSONAL INFORMATION. BY PROVIDING BALCONY BOUTIQUE WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO BALCONY BOUTIQUE PROCESSING YOUR PERSONAL INFORMATION, WHICH WE UNDERTAKE TO PROCESS STRICTLY IN ACCORDANCE WITH THIS PRIVACY POLICY.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Balcony Boutique, The Greenhouse Collective, Goodwood 7459.
  • Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website, among its many uses.
  • Country refers to: South Africa.
  • Device means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals utilized by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a user can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Balcony Boutique, accessible from https://balcony-boutique.com.
  • The Client/You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Introduction

1.1 Balcony Boutique carries out its aims and objectives as a provider of custom embroidery services and will, on an ongoing basis, receive, provide, and process Personal Information.

1.2 In terms of a law known as the Protection of Personal Information Act, 4 of 2013 (POPIA) & The European Community General Data Protection Regulations (GDPR), everyone has the right to privacy, including the right to the lawful collection, retention, dissemination, and use of one’s Personal Information.

1.3 In order to give effect to this right, Balcony Boutique is under a duty to provide any person whose Personal Information is processed by it (known as “The Client”) with several details pertaining to the use and subsequent processing of The Client’s Personal Information, before such Personal Information may be used or processed by us.

2. Application

2.1 The Privacy Policy of Balcony Boutique is applicable to:

2.1.1 All Balcony Boutique electronic platforms and facilities, including social media, websites, and/or email, whether owned by, established by, used by, hosted by, and/or accessed by Balcony Boutique, and

2.1.2 All and any Clients, who may access and make use of the Balcony Boutique electronic platforms and facilities, including, without detracting from the generality thereof, Balcony Boutique employees and staff, consumers and customers, vendors, contractors, service providers, and/or other third parties.

2.1.3 All the Personal Information which is owned by Balcony Boutique and which is provided to any responsible parties and/or operators because of such person accessing or making use of the Balcony Boutique social media and electronic platforms.

3. Accountability

3.1 Balcony Boutique takes the privacy and protection of The Client’s Personal Information very seriously and will only process The Client’s Personal Information in accordance with POPIA & GDPR and the terms of this Privacy Policy.

3.2 In turn, where Balcony Boutique provides any of its Personal Information to a Responsible Party or Operator, such person will be required as a condition of receiving such information, to process such Personal Information in accordance with POPIA & GDPR and the terms of this Privacy Policy.

4. Agreement to be bound and consent to process

4.1 By accessing or using the Balcony Boutique electronic platforms and facilities, including all websites and URLs, any sites housed under its domain names and/or social media platforms, and/or when sending or receiving emails using the Balcony Boutique email, The Client:

4.1.1 Acknowledges that it has read and understood this Privacy Policy and related provisions;
4.1.2 Agrees to be bound by this Privacy Policy;
4.1.3 Agrees to comply with this Privacy Policy; and
4.1.4 Gives Balcony Boutique consent to process the required Personal Information for the required purpose, in accordance with this Privacy Policy.

5. Receipt, use, and sharing of personal information

5.1 Balcony Boutique will receive Personal Information pertaining to a Client when the Client submits a query or request via the Balcony Boutique electronic platforms or facilities, including via its website, or by way of email, telephone, or via social media.

5.2 On receipt of the request or query, Balcony Boutique will thereafter use and process the Client’s Personal Information for the purpose of the query and for a variety of related purposes, which will all depend on the query or request. These may include, but are not limited to:

  • Identifying and/or verifying the Client’s details;
  • Providing information, products, and/or services or details in connection therewith;
  • Employment application purposes;
  • Managing information pertaining to the Client;
  • General administration purposes;
  • Legal or contractual purposes;
  • Improving the quality of our products and services;
  • Detecting and preventing fraud;
  • Research, analytical, and statistical purposes;
  • Direct marketing of products and services.

5.3 Balcony Boutique may from time to time share the Client’s Personal Information with the following parties on a need-to-know basis:

  • Balcony Boutique employees;
  • Suppliers;
  • Service providers and agents performing services on behalf of Balcony Boutique.

5.4 We do not share Personal Information with third parties unless required by law, or for the purpose of legal proceedings or protecting legitimate interests.

6. Security of personal data

6.1 Balcony Boutique takes reasonable measures to secure its platforms but cannot guarantee the security of information transmitted online.

6.2 We use cookies and other tracking technologies to help improve your experience on our website.

6.3 Balcony Boutique implements appropriate security measures to protect your Personal Information from unauthorized access.

7. Contact Details

You can contact Balcony Boutique regarding this Privacy Policy via email at info@balcony-boutique.com.

8. Revisions

Balcony Boutique reserves the right to update this Privacy Notice from time to time. Any revisions will be published on the Balcony Boutique website. Please review this policy regularly.